#git: guidelines for getting help
We'll appreciate it if you pay attention to two big things: clarity and
being (somewhat) friendly.
Making questions easy to answer
- Problem? describe what you wanted to achieve (a bit of
detail can't hurt here), what you tried to make it happen, and how the result
differed from your expectations.
- We'll probably want to see what you did! If you have a
specific problem with Git that might be easy for a more experienced person to
see from your commands and output, it's a really good idea to copy a
transcript of (the relevant parts of) your terminal session
up to the point where something unexpected happened, and upload it to a
pastebin. Any pastebin will do, but we also run our own
called upaste – it will expire your upload
after about an hour and it stores no personal information whatsoever.
- Confused? Point to the thing you're confused about, try
and put into words your incomplete understanding of it, and we'll go from
- How to? explain your goal (a bit of detail can't hurt
here), a bit of context for that goal (sometimes we can find a simpler/more
elegant way to achieve the same thing), and what you've been
trying/considering so far.
Try to use the right terminology to explain your question or problem. We
understand that this is difficult when you're new to git (or even distributed
version control in general)... but at least describe your issue as clearly as
possible. You can find a lot of the official terminology in the git glossary.
Making people want to help you
- Beginner questions are fine! If you keep coming back
asking for about the same thing, or start using us for completely
replacing tutorials, documentation and such, we might get tired of your
patronage fairly quickly.
- You're talking to volunteers. Calling people names will
achieve nothing, except people will start making fun of you or ignore you. If
something isn't going as planned, please don't take it out on everyone else!
- Feel free to complain, but be aware that the core
developers of Git aren't usually active in the chat and you'd be better served
raising your issues on the mailing
list. Opinions on what's good and what isn't tend to differ, though...